Let’s Talk: Communication Expectations at Nascency

Hi there — and welcome!

We’re so excited to be on this journey with you. Whether you’re just getting started or already matched, this document lays out how we communicate at Nascency — what you can expect from us, what we need from you, and why it all matters.

We know you’re a busy mama. You’ve got work, a household to run, and probably someone yelling “Mom!” as you read this. This isn’t about perfection — it’s about consistency, clarity, and mutual respect. Communication is what keeps this journey grounded and smooth which is so much of our focus for you and your intended family.

Why Communication Matters (and How It Helps You)

We’re not a volume agency. Nascency is a high-trust, boutique surrogacy program — and communication is the glue that holds it all together.

Here’s how great communication benefits you:

Better matches with intended families who share your values and vibe.

Fewer misunderstandings — no awkward moments, fewer fires to put out.

More support — we know when to step in, when to advocate, and how to make your journey smoother.

Stronger relationships — built on mutual respect, early and often.

We vet intended families just as carefully as we vet surrogates. That means clear, thoughtful communicators all around — so let’s set that tone early.

What You Can Expect From Us

We’re here to walk beside you the whole way — not disappear after the intake call. From us, you’ll get:

Replies within 24 hours — even if we don’t have a full answer yet, we’ll let you know what to expect.

Respect for your time and preferences — text, call, email… whatever works best for you.

Regular check-ins — especially at key milestones or whenever you need us.

Warmth and respect — always. We see you as a partner, not a number.

What We Need From You

This is a team effort, and you’re a key player. Here’s what we ask to keep everything running smoothly:

Reply to texts, calls, or emails within 24 hours. Even a “Got it — I’ll reply tomorrow” is perfect.

Keep us in the loop about any changes in your life that could impact the journey.

Let us know if you’re unsure, overwhelmed, or just need clarity.

Be respectful and present in how you show up for us, your intended family, and your care team.

Show up for scheduled calls and meetings, or give us a heads-up if you need to reschedule.

We know stuff happens. But repeated reschedules or ghosting usually signals that this might not be the right time for you — and that’s okay too. We’re here to support you either way.

Please Tell Us Immediately If…

Some updates just can’t wait. If any of these happen, please tell us within 24 hours:

• You move, or your housing becomes unstable (even temporarily)
• You begin a new sexual relationship or resume one with a new partner
• Your mental health takes a dip, or you begin therapy for new/emerging concerns
• You get sick, injured, or start/stop a new medication or supplement
• Your job changes (new role, different hours, job loss, etc.)
• You have any travel plans — especially out of state or international
• Any legal issues arise (custody, court involvement, police, etc.)
• Something shifts in your relationship with the intended family — even if you just feel “off” about it

If you’re wondering, “Should I tell them this?” — the answer is probably yes. We’re not here to judge. We’re here to protect you and the journey.

Extra Important: Clinical Appointments & First Impressions

We get it — your life is busy. But it’s really important to show up on time and prepared for:

• Medical and clinic appointments
• Initial calls or meetings with your intended family

Here’s why:

• Clinicians and parents are forming first impressions, and they’re often still assessing whether you’re the right fit.
• Late arrivals, distracted Zooms, or missed calls can create doubt — even unintentionally.
• Consistency builds trust, and that trust opens the door to a better match and a better experience overall

Best tip? Treat early calls and appointments like interviews: show up on time, be focused, and let your awesome self shine.

Best Practices (With Lots of Grace)

We’re not asking for flawless performance. But a few small habits go a long way:

• Take calls in a quiet, private space. (Please don’t Zoom from the car or the checkout line — no one wants to talk about embryos on speaker in a Starbucks.)
• Read the full message before replying. It saves back-and-forth and avoids missteps.
• Reschedule early if you need to. Totally okay! Just don’t make it a pattern.
• If you’re overwhelmed, say so. That’s not a problem — that’s something we can help with.
• Speak up when something doesn’t feel right. You are never “too much.” We want to know.

In an Emergency

If you’re dealing with something medical, legal, or urgent:

Call us. Don’t email. Don’t wait.

You’ll always have direct contact info for someone on your Nascency team. Use it. We’re not just here for check-ins — we’re here when it matters most.

Final Thoughts

We know how much heart it takes to say “yes” to surrogacy. You’re not just offering your body — you’re offering your time, energy, and trust.

We promise to match that with presence, protection, and care. But great support only works when we’re all communicating clearly, openly, and consistently.

So let’s keep the lines open. Let’s keep it real. And let’s make this journey something we’re all proud of.